I’m super excited for the weekend. I am leaving work early and taking a road trip to North Carolina to see my parents. I am bringing gifts for my mom and dad just to say thank you for being super supportive and amazing during the last year. Amazon almost screwed me up with my dad’s gift though. I love Amazon. And as a prime member I love getting my items super fast; in most cases the two-day delivery only takes one. Perks for living near a distribution center. However this time I wasn’t so lucky.
My mom is easy to buy for because we have similar taste, so I got her this cute OrYANY tote bag (which is now on sale!). I have to admit when I first saw the bag I wanted it for myself. The design is so unique, so I know she will love it.
For my dad, I ordered a Bluetooth headset from Amazon because he needs a new one and a gift card to one of his favorite restaurants. I decided to try Amazon Same-Day Delivery since it’s available in DC now. #ULTIMATEFAIL.
I had the package shipped to work and they allegedly “attempted” to deliver it at 7 pm on Wednesday. Obviously my office was closed at this time. So I called Amazon, spoke to someone in Customer Service and they contacted the courier company who was delivering the package. The courier stated I would have the package by noon the next day (at my insistence). Of course the package did NOT arrive at noon. So I placed two more calls to Amazon and it wasn’t until my 4th call that the courier tells me they don’t deliver to businesses only residential. By this time I was frustrated and upset. I talked to a supervisor and told her as a Prime member I would NEVER order same-day deliver again and I might as well cancel the order and just order it with Prime 2-day delivery. She agreed with me and kindly credited me back my money. Around 7:30 last night I get an alert on my phone that my package had been delivered. The courier got lucky that there was an event in my office last night and someone was here.
So thankfully I have the Bluetooth headset in hand to give to my dad. Let’s hope it works properly. But I will NEVER order same day delivery again. I heard a story last night from someone else who told me that she had the same issue with the courier who stated that they came to her house and never did.
Dear Amazon, find another courier service in DC because the one you have SUCKS!